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THE FAQ
OF NEW
E-COMMERCE


The right model is the dream ticket to instantly communicate your brand message. It’s the foolproof way to show your collection as it should be worn, with all the movement and flair that a good model can bring to the party.   

We’ll take all the risk out of the equation by helping you cast the perfect look. We have the industry connections to conduct model castings, provide creative sets and source props and locations.  

Think of us as your secret weapon.
  
What happens after my images are completed?
Every job is thoroughly checked by one of our senior photographers before the images are sent to you. They will be compared to your example imagery and specifications to ensure quality and constancy.

How do you send the final images?
Your images will be sent to you via an FTP link where you will be able to download them.

What do I do if I have problems downloading my images?
There shouldn’t be an issue in downloading your images however if you need technical assistance we will be happy to help.

How long are my images available for download?
We will host your images on our FTP for 2 months however we will keep a copy at our studio incase you misplace them for upto a year.

What happens if i have some requests to amend my final images?
No problem at all. We have a free amendments policy for any mistakes we have made.

How long will my amended images take to be fixed?
We aim to turn around amendments within 48hrs

Can I store my products at you?
We can store your products at our studio for uptown 2 weeks after your shoot. After that we will notify you of a future charge for storage or disposal.

Can you send the items back to me after the shoot?
We can organise a same day courier or overnight delivery for you upon request. We regrettably cannot take your items to the post office or other collection point.


 
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